Refund policy

# Return & Refund Policy

Effective Date: [DD/MM/YYYY]

Welcome to AARNIKAA.

At AARNIKAA, we are committed to providing premium-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, you may request a return or replacement according to the policy outlined below.

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## 1. 7-Day Return & Replacement Policy

We offer a 7-day Return & Replacement policy from the date your order is delivered.

To be eligible for a return or replacement, your product must:

• Be returned within 7 days of delivery.
• Be unused, unworn, and unwashed.
• Be in its original condition with all tags attached.
• Be returned with the original packaging, invoice, and accessories (if applicable).

Products that do not meet these conditions may not be eligible for return or replacement.

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## 2. Return Shipping Charges

A flat ₹100 Return Courier Charge will be deducted from the refund amount for every approved return request.

This amount covers return shipping and handling costs.

No return courier charge will be deducted if:

• You received the wrong product.
• The product arrived damaged.
• The product has a verified manufacturing defect.

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## 3. Replacement Policy

A replacement can be requested if:

• You received an incorrect product.
• Your order arrived damaged.
• The product has a manufacturing defect.

Replacement requests are subject to stock availability. If the same product is unavailable, we may offer a refund or store credit.

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## 4. Refund Policy

Once your returned product is received and passes our quality inspection:

• Your refund will be approved.
• ₹100 will be deducted as the Return Courier Charge (where applicable).
• The remaining amount will be refunded to your original payment method.

Refunds are generally processed within 5–7 business days after approval.

Depending on your bank or payment provider, the amount may take additional time to reflect.

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## 5. Non-Returnable Products

Returns and replacements will not be accepted if:

• The return request is made after 7 days from delivery.
• The product has been used, washed, altered, or damaged after delivery.
• Original tags or packaging are missing.
• The product is damaged due to misuse, negligence, or improper handling.
• The product was purchased during a Final Sale or marked as Non-Returnable.

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## 6. Return Process

To request a return or replacement:

1. Log in to your AARNIKAA account.
2. Open the "My Orders" section.
3. Select the order you wish to return.
4. Click on "Return / Replace".
5. Choose the reason for your request.
6. Submit the request.

Our support team will review your request.

If approved, a reverse pickup will be scheduled.

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## 7. Quality Inspection

Every returned product undergoes a quality inspection before approval.

If the product fails inspection, the return request may be rejected, and the product may be shipped back to the customer.

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## 8. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if eligible under this policy.

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## 9. Contact Us